Devotee Assistance
Customer Support & Care
Contact Our Vrindavan Care Team
We are devoted to serving you. For any inquiries regarding custom mala requests, bulk orders, or order status:
Email Us
care@tulsimala.com
Call / WhatsApp
+91 98765 43210
Sanctified Origin
Raman Reti, Vrindavan Dham, UP - 281121
Send Us a Sacred Query
Frequently Asked Questions
Common questions about our sacred malas, delivery, and authenticity.
Every mala is handcrafted directly from mature, naturally dried Tulsi wood sourced in Vrindavan. Authentic Tulsi wood has a distinct, subtle soothing fragrance, floats naturally in water initially, and deepens in spiritual glow with regular use.
Tulsi malas are sacred. They should be treated with purity and respect. You can wear your Kanthi mala daily. For Japa Malas used for chanting, keep them inside a clean cotton Japa Bag and avoid touching them to the floor.
We ship all orders directly from Vrindavan Dham using Shiprocket express logistics (including Delhivery, BlueDart, DTDC, and Speed Post). Orders are dispatched within 24-48 hours and typically arrive within 3-5 business days across India.
Yes! As soon as your order is confirmed, an AWB tracking code is assigned. You can track your shipment live on our website in the My Orders section or via the tracking link sent to your registered email.